Buckle up - What you need to know

Pick-up information

We are looking forward to meeting you. Standard pick-up time is 15:00 hours, if we already haven’t agreed on another time. If you are running late or need to get in touch with us, you can call us at +47 91102660 or chat with us from the webpage.  Here you’ll find the address to our pick-up locations.

The kitchen will include

The car has the following kitchen equipment:

  • 2 milk glasses
  • 2 coffee cups
  • 2 wine glasses
  • 2 plates
  • 2 bowls
  • 1 frying pan
  • 1 kettle
  • 1 frying pan
  • 1 kitchen knife
  • 1 cutting board
  • Cutlery

Gas

We do not change gas tanks for every car that comes in and goes out. It is also difficult to know exactly how much gas is left in the container. Therefore, our best recommendation is to drive to the nearest gas station after pick-up to buy an extra container in the back up just in case. This is to avoid the gas suddenly being empty and you being miles away from the nearest gas station. A new gas tank costs around 149 NOK.

Clean beddings are included in the car.

The premises are locked inside a fence. Use the following code to open the gate: 2412. On the wall you’ll see a post box. Inside is the key to the campervan.
The key can be picked up at NARVESEN at the arrival floor. Then walk for 10-15 minutes to the P2 parking area to pick up the campervan. You’ll easily see the campervan.

The key can be picked up at Deli Deluca at the arrival floor. Then walk for 7-8 minutes to the P12 parking area to pick up the campervan. You’ll easily see the van.

The key can be picked up at Deli Deluca at the arrival floor. Then walk for 6-7 minutes to the P7 parking area to pick up the campervan. You’ll easily see the van.
The key can be picked up at Deli Deluca at the arrival floor. Then walk for 6-7 minutes to the P2 parking area to pick up the campervan. You’ll easily see the van.

Important information about you campervan

On this page you will find important information about contact info, gas, electricity, water, parking/camping, information about closed roads, what to do in case of engine issues, and what to do in case an accident.

Important contact information
Customer service Cabin Campers: +47 24 077 440

Emergency contact numbers in Norway:
Medical: 113   |   Police: 112   |   Fire: 110

Roadside assistance provided by our insurance company:
+47 21 49 24 00

Safety comes first! A gas leak is very rare – but for safety reasons it’s VERY IMPORTANT that you know this information.

The campervan has 1 gas bottle that is 5kg. The gas bottle can be exchanged/refilled at most gas stations for 250 NOK. Campervan guests cover their own use of gas.

You may choose to turn the gas bottles off when not in use and during night-time– this can be done by either disconnecting the regulator/hose from the  bottle, or by flipping the small switch on the regulator.

The campervan has 2 gas sensor alarms. They are small white boxes/displays. These are powered by the battery and are on if the main switch is on. The gas sensors detect any gas leakage. If the alarm goes off you need to leave the vehicle, open the doors/windows and then disconnect the gas bottles. After that you can check the connection between the gas bottles and the hose to look for any weakness/leakage. The solution could be to tighten the
screws that holds the hose in place. You may also check the display on the gas sensor alarm to see if it’s a malfunction on the sensor causing the alarm.

The campervan has a 95-amp battery in the living section which powers the USBs, lights and fridge. The battery is charge by driving the camper, and by the solar panels on the roof.  It is still important that you pay attention to the battery level – by looking at the voltmeter.
The voltmeter is a small digital display hanging above the bed. It displays a number that is usually around 12-13. It should not go below 11.8. If it goes down below 11.8, 11.5, 11 etc you should turn the main switch off and wait until the battery is recharged from driving or solar power.

You will find the main switch under the bed in the back of the campervan. If you open the back-doors, its located on the left side. The main switch turns on/off all the electricity in the living section of the campervan. Inside the same wooden box where you find the main switch, you will also see electrical switches for each of the appliances (light, usb, fridge etc).

There are also replacement switches available. If for example the light does not work, but the battery has power – the solution could be to change the switch. This is done by turning off the main switch, carefully removing the switch labelled “lights” for example, and replacing it with the same switch found among the replacement switches.

Please do not store anything in the electrical compartment, this area must remain as it is. In the front of the van you’ll find an inverter connected to the cigarette burner. It allows you to charge 230 v appliances.

Under the sink you’ll find a 47 litre water tank. It can be refilled by opening the red cap, and pouring water into it from a hose or bottle. Water can be refilled at many gas stations, especially outside of cities. Campsites also usually have water-refill points.

The camper also has an extra water tank, which is portable in case of any malfunction or issues with the main water tank. It can also be used to collect water and refill the main water tank.

The campervan does not have a grey-water tank, and the water used in the sink will go directly out under the campervan. For environmental reasons, we therefore recommend using a chemical free dishwashing soap. Your campervan may come with a biodegradable dishwashing soap, or you may buy it at a grocery store.

The heat fan is energized by both electric and diesel. On a full battery and full tank you can use the fan for 12 hours on 1.8 Hz (seen on the display). Also make sure that the that the diesel does not go below the diesel outlet in the back of the tank. The tank is located on the back of the van, and the control panel is located next to the heat outlet. The heater uses approximately 0,4 liters an hour, and the tank contains 8 available liters. On the panel you can use the – and + buttons to adjust the heat. Please do not use the heater while your not inside the campervan. You turn in on by pressing the Power button. It takes some time (2-3 minutes) before it blow worm air out of the vent. Press and hold the Power button to turn off the heater, also it will take some time before it turns completely off.

As the heater is on you will hear a low constant clicking sound. This is normal, it’s the pump feeding the diesel to the heater.

All campervans are fully serviced and maintained before the season starts. Unfortunately, we can never guarantee that a campervan does not experience some engine issues.

If your campervan shows any warning light on the dashboard, please stop immediately and find out what the light means. A red light means action needs to be taken right away, usually by a mechanic. A yellow light can be less urgent, but also needs to be investigated.

If you experience a warning light, please call us, and we will try to find a solution as soon as possible. The solution may be to find a mechanic nearby your position.

If you experience engine issues, a flat tire or other issues you may need to be helped by roadside assistance. The number us found below.

Roadside assistance provided by our insurance: +47 21 49 24 00

If your campervan has issues which makes it impossible to continue your trip, we will look for solutions. We do not have an extra campervan available for every campervan we rent out, so in some cases we will not be able to replace your vehicle with a new one. We will always offer you a 100% refund of every day remaining of your trip – so that you may decide what the best option is going forward. We can also try to help you find a hotel, or new car / campervan from another rental company.

The freedom to roam act is a Norwegian law that provides lots of freedom when it comes to finding your parking/camping spot. The right is sometimes called the right of public access to the wilderness or the “right to roam”. You cannot camp/park if:
• There is a NO CAMPING / NO PARKING sign
• If you are closer than 150m from someone’s house
• If you are obstructing traffic in any way

Traffic information from the Norwegian Public Roads Administration, www.vegvesen.no, is unfortunately in Norwegian only. If you need more information, please contact: Traffic and road information, tel + 47 815 48 991. You can call them and ask about closed roads, maintenance work etc.

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information

OSLO: When handing in a car that takes place outside opening hours, the area around the premises will be locked. The code lock is 2412 to the gate and the key is delivered in a mailbox marked Cabin Campers, at the entrance at the back of the building.